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Follow our comprehensive guide for a smooth return process. Find answers to faqs and ensure a. Find an at&t store near you: Visit the at&t website and use their store locator tool to find a store near you. Call the store to. To kickstart the return process, gather essential information such as your at&t account details, contact information, and the reason for. Webthis topic provides information for consumers including individual responsibility users about wireless product and equipment returns, exchanges, warranty claims, and. To start the process, contact us through online chat or 800. 331. 0500. For 15 days or more,. Webto avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. Here is a general list of what you should. Webthere are several ways to return an at&t modem, depending on your preferences and circumstances. The most common methods are: