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Webjan 19, 2016 · to replace a metrocard by phone, dial 511, say “mta,” “subway and buses,” and follow the prompts. Visit the metrocard customer service center or any metrocard. Webyou must first report that your fair fares nyc metrocard was lost or stolen before you can request a refund from new york city transit (nyct). Refunds are only available for lost. You are reporting a lost or stolen reduced fare metrocard that has a picture on it. You go to a station service booth or metrocard vending machine to refill your card. Webusing the fair fares nyc metrocard, eligible new york city residents receive a 50% discount on subway and eligible bus fares. Webreduced fares are available for riders who are 65 or older or riders who have qualifying disabilities. The reduced fare for subways and local, limited, and. Services available at customer service centers across 5 boroughs. Webfile a claim online. You can file an online claim for these issues: Check on the status of a metrocard claim previously submitted, click here. Call 511 and we will deactivate your metrocard and send you a new one with the remaining fare value at the time of deactivation. Allow two/three weeks to receive your replacement card.